Field Types

Fields control how tasks are routed to agents. Each field type serves a different routing purpose.

Multi-Select

Route tasks based on skills, language, department, or any category.

AI Select

LLM-powered classification for routing based on content analysis.

Day and Time

Route tasks only to agents who are currently available.

Weight

Prioritize agents or balance workload distribution.

US Territory

Route leads by US zip code, county, state, or region — with flexible input matching.